Are you a Support Plan member?

Visit the KBS eService Center to access the on-line knowledge base of information and services, where you can...

  • Submit questions on-line.
  • Find out about important news and upcoming company events.
  • Learn about new product offerings.
  • Check the status of an open incident.
  • Subscribe to email Answers.
  • Download software and documentation.

If you need an account, please send us an email at kbs.sales@knowledgebasedsys.com.


Contacting Knowledge Based Systems Technical Support

Phone (800) 613-5967 toll free
             (703) 729-4662 local
Fax      (703) 832-0479
E-Mail support@knowledgebasedsys.com

Technical Support is available to customers possessing current maintenance agreements Monday - Friday, 8:30am to 5:00pm Eastern Time. To ensure your questions are answered as quickly as possible, please provide the following information to our support staff via fax or e-mail.

  1. Your Company and Contact information.
  2. From whom your KB_SQL system was purchased.
    If you work with a Value Added Reseller (VAR) of KB_SQL, please let us know.
  3. The version of KB_SQL you are using.
    Currently, we are supporting V4.1, V4.2, and V4.3.
  4. The M Technology (MUMPS) implementation you are using.
    We currently support all standard ANSI M implementations.
    We work with McKesson Information Solutions to provide support for proprietary database formats used by the STAR Hospital Information Systems application suite.
  5. The hardware/OS platforms you are using.
    Typically, this will be Windows for QRE and the ODBC Driver.
    Your server will typically be on Unix, VMS, Linux, or Windows.
  6. A detailed description of the problem you are having.
    The more details, the better!
  7. Printouts or screen captures of any error messages you are receiving.
    A picture is worth a thousand words...
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Copyright 2003 Knowledge Based Systems, Inc. All rights reserved. KB_SQL is a registered trademark of Knowledge Based Systems, Inc. All products are registered trademarks of their respective companies.